At frierencosplay.com, we want you to enjoy every item you receive. If, for any reason, your order is not what you expected, we will make it right for you by providing an easy return solution.
- Eligibility for Returns
You are eligible for return requests within 30 days upon receipt of your order.
Items must be unused, unwashed, and in original packaging with all tags attached.
For hygiene purposes, cosplay wigs, stockings, socks, and undergarments are non-returnable and non-exchangeable unless they are damaged or defective upon receipt.
- Damaged or Incorrect Items
If your item is damaged, defective, or not as described, you must reach out to us within 7 days of receipt. We will review your claim and issue your replacement or refund in as timely a manner as possible.
- How to Start a Return
To start your return, reach out to us at support@frierencosplay.com
and list:
Your order number
The issue in a few sentences, and
Any relevant photos stating the issue (if relevant).
Once approved, return instructions and a shipping label (if applicable) will be provided.
- Refunds
Refunds are processed in the original method of payment as soon as we receive and inspect the returned item. Please allow 5 to 10 business days for processing.
- Exchanges
To initiate an exchange for a different size or style, please reach out to us- we would be glad to assist you in identifying an appropriate substitute.
- Non-Returnable Items
Some items are not returnable due to hygiene and safety standards. These items include:
Wigs and hair accessories.
Socks, stockings, and undergarments.
Custom orders and items purchased at clearance sale.
- Questions?
Please contact us at info@frierencosplay.com. Our customer service team will assist you in finding the most appropriate solution.